Privacy Policy

We collect information you provide directly to us, including: **Personal Information:** • Name, email address, phone number when you contact us or subscribe to our newsletter • Company/organization name and job title • Payment information when you purchase our services **Automatically Collected Information:** • Device information (browser type, operating system) • IP address and general location data • Website usage data through cookies and analytics • Pages visited and time spent on our site

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send you newsletters, marketing communications, and updates (with your consent) • Respond to your comments, questions, and customer service requests • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and abuse • Personalize and improve your experience • Comply with legal obligations

We implement industry-standard security measures to protect your personal information: • SSL/TLS encryption for all data transmission • Secure data storage with encrypted databases • Regular security audits and vulnerability assessments • Access controls limiting who can view your data • Employee training on data protection best practices While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

We do not sell, trade, or rent your personal information. We may share your information with: **Service Providers:** • Payment processors (Stripe) for secure transactions • Email marketing platforms (for newsletter delivery) • Analytics providers (to improve our services) • Cloud hosting services (for data storage) **Legal Requirements:** We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety. All third-party providers are contractually obligated to protect your information and use it only for the purposes we specify.

We retain your personal information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Fulfill the purposes described in this policy **Retention Periods:** • Account information: Duration of your relationship with us + 7 years • Transaction records: 7 years (legal requirement) • Marketing preferences: Until you unsubscribe • Analytics data: 26 months You may request deletion of your data at any time by contacting us.

You have the right to: **Access & Portability:** Request a copy of your personal data in a portable format **Correction:** Update or correct inaccurate personal information **Deletion:** Request deletion of your personal data (subject to legal requirements) **Opt-Out:** Unsubscribe from marketing communications at any time **Cookie Preferences:** Manage cookie settings through your browser To exercise these rights, contact us at info@tekroute.ca